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Our Terms Shape Your Account

When you open an account at bento4 d, these Terms & Conditions define what you can do, how your funds move, and what we do to keep your…

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What These Terms Govern

bento4 d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions cover everything from the moment you sign up to the day you close your account. They explain how deposits and withdrawals work, when your account may be restricted, and what happens to your data. We operate under local law where applicable; access

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and eligibility depend on local law in your region. Your account is yours alone—never share login details. When you use bento4 d from Yogyakarta, Jakarta, Denpasar or anywhere else in Indonesia, these terms apply to your play, your wallet and your communication with our support team.
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Funds held in your account remain yours and are treated separately from our operating capital.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

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How to Contact Us About Your Account

ACCOUNT SAFETY

How We Handle Your Data and Security

Login verification

Your account requires a password and is tied to your phone number or email. We never ask for your password via chat or email, and you should never share it with anyone.

Deposit safety

When you deposit via DANA, OVO, GoPay or QRIS, the transaction is encrypted end-to-end. Your funds move into your bento4 d wallet and are held in segregated accounts.

Withdrawal verification

Before we process a withdrawal, we verify your identity and the linked payment method. This step protects your account from unauthorised transfers.

Data retention

We keep your account history, transaction logs and verification documents for as long as your account is active. After closure, records are retained per local law for dispute resolution.

Cookies and tracking

We use cookies to keep you logged in, remember your preferences and detect suspicious activity. You can manage cookie settings in your browser.

Request changes

Contact our support team to request corrections to your details, download your data or ask questions about how we handle your information.

Frequently Asked Questions About Our Terms

Yes. Go to your account settings, select Payment Methods, and add or update your DANA, OVO, GoPay or QRIS details. New payment methods must be verified before use, usually in one confirmation step.

Your withdrawal request will be declined at the chip row—you can only cash out what you have. This is a built-in safeguard to prevent overspending and keeps your account in good standing.

You must agree to the Terms & Conditions when you sign up. Clicking the checkbox confirms you've read and understood them. You can always review them again at any time from this page.

Your remaining funds are available for withdrawal via your linked payment method. We process closure-related withdrawals within one business day of your request and final verification.

We may update terms to reflect law changes or security improvements. We'll notify you of material changes and give you time to review them. Your continued use means you accept the updated terms.

Your account may be restricted if we detect unusual activity, failed verification, or violation of our terms—such as using another person's payment method or creating duplicate accounts. We notify you of any restriction.

Email our support team or use the Request Data option in your account settings. We'll compile your transaction logs, deposits and withdrawals into a downloadable file within 48 hours.

Our Terms Shape Your Account

How to Contact Us About Your Account

How We Handle Your Data and Security

Login verification

Deposit safety

Withdrawal verification

Data retention

Cookies and tracking

Request changes

Frequently Asked Questions About Our Terms

01 Can I change the payment method linked to my account?

02 What happens if I try to withdraw more than my account balance?

03 How long do I have to read and agree to these terms before I can play?

04 If I close my account, what happens to my unused balance?

05 Can bento4 d change these terms after I've signed up?

06 What restrictions apply to my account under these terms?

07 How do I request a copy of my transaction history for tax or personal records?

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